At Ecofix, we take your privacy seriously. In this statement, we explain what data we collect, why we do it, and how we protect it. Briefly and effectively, as you're used to from us.

1. Who are we?

The Ecofix App is a service from Ecofix Gas & Power, an energy supplier focused on smart, sustainable, and fair energy solutions. Through the app, you gain insights into your consumption, invoices, and receive smart energy advice.

2. What data do we collect?

We collect only the data necessary to provide you with a smooth service:

• Personal data such as name, address, email address, and customer number.

• Energy data like your consumption, to give you smart insights.

• Billing data to ensure payments and administration run smoothly.

What we do not collect:

• We do not use location data.

• We place no cookies or tracking technologies.

• We do not share your data with third parties.

3. What do we use your data for?

We use your data only for:

Billing: so you have insight into your payments.
Customer service: so we can assist you quickly.
Smart energy advice: so you can better manage your consumption.
Live market prices: so you can use energy cost-effectively.

4. How do we protect your data?

We protect your data with encryption and authentication. Your data is safe with us and remains within the EU.

5. Your rights

You always have the right to:

- View your data.
- Modify your data.
- Have your data deleted.

This can be done easily via the Ecofix App, by phone or via email.

6. Questions or complaints?

Do you have questions about your privacy? Contact us at gdpr@ecofixgp.be.
A complaint? You can reach out to the Data Protection Authority in Belgium.